Privacy Policy

Last Updated: June 22nd, 2025

This Privacy Policy outlines how ElightNodes ("we", "our", or "us") collects, uses, shares, and protects your personal information when you use our website and services at https://elightnodes.com.

By using our platform, you agree to the terms outlined below.

1. Data Collected

a. Personal Information You Provide

• Name
• Email address
• Billing or postal address
• Phone number (if provided)
• Any other data submitted through account registration, forms, support requests, or service usage

b. Automatically Collected Information

• IP address
• Browser type and language
• Operating system
• Request logs and timestamps
• Device and network details

c. Cookies and Tracking Technologies

• Maintain sessions
• Remember user preferences
• Enhance website performance

Cookies are stored on your device and may be disabled via browser settings, although this may affect functionality.

2. Use of the Data

• Deliver and manage services
• Respond to support requests
• Process payments
• Prevent fraud and abuse
• Improve service performance and security

We do not sell your personal data to third parties. We only share it under limited, legitimate circumstances (see Section 3).

3. Sharing of Data

We may share personal information with trusted third parties only when necessary:

a. Payment Gateways

We may share name, email, or transaction details with payment processors like:

• PayPal
• Stripe
• NowPayments
• Coinbase Commerce

You are responsible for reviewing their privacy policies before use.

b. Login Integrations

If you use third-party login tools (e.g., Google), your data may be processed through those services. Usage is optional, and we are not responsible for their privacy practices.

c. Legal Compliance & Disputes

• Required to comply with legal obligations
• Requested by law enforcement (in the country where your server is hosted or under Indian law)
• Necessary to resolve disputes or fraud, such as chargeback claims

4. Cookies

• Recognize returning users
• Store language or display preferences
• Improve security and site analytics

You may disable cookies in your browser at any time.

For general information, see What Are Cookies.

5. Security

We take reasonable steps to safeguard your data from unauthorized access, disclosure, or alteration. These include:

• Data encryption where applicable
• Secure server environments
• Limited access to personal data by staff

However, no system is completely secure, and we cannot be held liable for breaches outside our control.

6. Accuracy of Information

You must provide accurate, complete, and up-to-date information when creating an account or making payments.

If we determine that false, misleading, or unverifiable information has been submitted — including fake names, invalid contact details, or fraudulent data — we reserve the right to suspend or terminate your account and all associated services without notice.

Accurate information is required for billing, support, fraud prevention, and legal compliance.

7. About Children

Our services are not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

8. Chargebacks

If a chargeback is initiated, we may share the following with the payment processor:

• Proof of service delivery
• Account access logs
• Billing records
• Ticket transcripts
• IP addresses
• Server or service credentials

This information is used solely to resolve the dispute.

9. Legal Complaints

We comply with valid legal processes, including:

• Court orders
• Law enforcement requests
• DMCA notices

If applicable, we may share logs, account records, or identifying data in response to these requests.

We comply with legal obligations from both:

• The jurisdiction in which your server is hosted (e.g., Germany, USA)
• The jurisdiction of our business (India)

10. Data Deletion

To request deletion of your personal data:

• Open a support ticket through your client area

We will delete as much of your data as possible within 30 business days. However, we may retain limited data:

• To prevent fraud
• To meet tax or legal obligations
• For security records

11. Changes to This Policy

We may update this Privacy Policy at any time. Minor changes may not trigger a notification, but significant changes may be announced via email or your client dashboard.

It is your responsibility to review this policy regularly.

Contact Us

If you have questions about this policy, email us at:

📧 privacy@elightnodes.com